Aftersales Assistant Manager - Automotive & Customer Service Leadership

Are you a dynamic and customer-focused professional with a passion for driving aftersales excellence? Our client, a leading organization in Palembang, Sumatera Selatan, is seeking an Aftersales Assistant Manager to join their team and elevate their customer service. In this role, you'll be responsible for managing and optimizing aftersales operations, ensuring customer satisfaction, and driving sales growth through exceptional service. This is a unique opportunity to lead a team and make a tangible impact in the automotive industry.

At our client's company, we pride ourselves on delivering exceptional customer experiences and building strong relationships with our clients. As an Aftersales Assistant Manager, you'll work closely with the sales and service teams to ensure that every customer interaction is positive and memorable. You'll have the chance to work with a variety of tools and software, including CRM systems, service management platforms, and data analytics tools, to streamline processes and improve efficiency.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee aftersales operations, including service, parts, and warranty processes.
• Lead and mentor a team of aftersales staff, providing guidance and support to ensure high performance.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Monitor and analyze aftersales data to identify trends and opportunities for improvement.
• Collaborate with sales and marketing teams to drive aftersales revenue and profitability.
• Ensure compliance with company policies, regulations, and industry standards.
• Provide exceptional customer service and support to both internal and external stakeholders.
• Continuously seek opportunities for professional development and growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in aftersales operations, customer service, or a related field.
• Proven track record of success in managing teams and driving operational excellence.
• Strong knowledge of automotive industry trends, regulations, and best practices.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM systems, service management platforms, and data analytics tools is a plus.
• Valid driver's license and clean driving record.

🛠️ Keahlian

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