Complaints Analyst III

Coinbase · 📍 Remote - Luxembourg · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Coinbase is seeking a Complaints Analyst III to join our dedicated Customer Support team. In this role, you will be responsible for handling and resolving customer complaints efficiently and effectively. Your analytical skills and attention to detail will be crucial in ensuring customer satisfaction and maintaining our high service standards.

As a Complaints Analyst III, you will work closely with various departments to address and resolve customer issues. Your ability to communicate clearly and professionally will be essential in maintaining positive relationships with our customers and internal teams.

If you are passionate about customer service and have a strong commitment to resolving issues, we encourage you to apply for this exciting opportunity at Coinbase.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Receive and document customer complaints accurately and promptly.
  • Analyze and categorize complaints to identify patterns and trends.
  • Collaborate with relevant departments to resolve customer issues.
  • Provide timely updates and resolutions to customers.
  • Monitor and report on complaint resolution metrics and trends.
  • Participate in continuous improvement initiatives to enhance customer service.
  • Ensure compliance with company policies and regulations.
  • Contribute to the development and implementation of customer service best practices.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business, Communications, or a related field.
  • Minimum of 3 years of experience in customer service or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficiency in using Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and accuracy.
  • Commitment to maintaining customer satisfaction and service standards.

    • 🛠️ Keahlian

    Analytical skillsProblem-solving skillsCommunication skillsMicrosoft Office SuiteAttention to detailCustomer service experience
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